Seismic Shifts Bringing a New Normal to Ecommerce Operations and Fulfillment

What will the world of ecommerce operations and fulfillment look like after the World Health Organization declares an end to the COVID-19 pandemic? The answer, like predictions of when the pandemic will end, is uncertain. However, industry experts firmly believe that the seismic shifts that ramped up in early March 2020 will create a new normal for the ecommerce channel.

In this report:

• How the two major carriers are going in opposite directions with Amazon
• How route density will be critical for the last mile coming out of COVID-19
• How grocers with an MFC focus were better prepared for the pandemic
• How robotic investment will grow as part of the COVID-19 reset

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