In 2020, retailers faced previously unheard-of shipment volumes, carrier capacity constraints and inventory shortages. While welcoming the surge of online orders, it led to significant increases in last-mile delivery costs.
With some of the dust settling, a key piece of last-mile success in 2021 is the ability to provide accurate, timely and transparent communication of delivery dates, real-time product availability and strategic inventory placement to cut down on painful stock-outs and shipping costs.
This report from Multichannel Merchant focuses on these last-mile challenges, and how retailers are focusing on technology and strategic adjustments to deliver speed, visibility, and accuracy. To achieve this, many are turning to multi-carrier shipping software that can be integrated with their technology stack.
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