UPS Discusses New Packaging Innovation Center

How can the twin imperatives of meeting the rising expectations of ecommerce customers, and doing so in a cost-effective way, be realized more effectively? That is the impetus for the new packaging innovation center, jointly developed by UPS and Sealed Air at the former’s Supply Chain Solutions campus in Louisville, KY.

Alan Gershenhorn, Chief Commercial Officer of UPS, talks to Multichannel Merchant about how the center works to address issues for joint ecommerce customers, with the customer experience and the bottom line always in view, and about the nature of the working relationship.

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