Avionos Partners with Bloomreach to Bring Personalized Search to B2B Customers

Chicago, Nov. 6, 2019 – Avionos, which designs and implements marketing and commerce technology, announced the B2B Commerce storefront integration, built for Bloomreach. The integration uses the Bloomreach Search & Merchandising capability to deliver targeted product search results. This feature enables B2B companies to provide contextual and personalized commerce, and product recommendations through Salesforce Commerce Cloud.

“We chose to work with Avionos because of its longstanding relationship and success in implementing detailed and highly customized solutions,” said Patrick Finn, Head of Global Channels & Alliances for Bloomreach. “Avionos provided broad knowledge of the market, insight into how B2B commerce is changing, and an understanding of how we can drive success for our joint customers.”

By leveraging Commerce Cloud, Avionos helped build a drop-in replacement for search, which can be leveraged without a major integration effort. The integration includes the ability to build out a product feed to Bloomreach that includes all pricing and product entitlements for customers. The integration capabilities include “account groups” and “price lists.”

“Search is a complex feature for B2B commerce compared to traditional retailers selling to consumers,” said John Brumbaugh, Commerce Practice Lead for Avionos. “With the B2B Commerce Storefront, Bloomreach now offers search and merchandising capabilities to the market.”

Fully integrating Bloomreach’s powerful search capabilities with Salesforce Commerce Cloud allows for quick implementation timelines that are consistent with the rest of the Salesforce Commerce Cloud platform. The personalized search and recommendation capabilities provide the opportunity for clients to boost or bury product results based on business rules and current promotions. Providing a clear, personalized customer experience, similar to what their customers have come to expect on the consumer front.

Additional capabilities of this integration include the ability for B2B companies to:

  • Increase conversion by displaying relevant products to customers through search results.
  • Decrease site abandonment through improved product discovery
  • Increase cart size by leveraging Bloomreach’s personalized search to drive more contextual results to customers.

This integration comes at a time when product content is top of mind for B2B buyer experiences. Avionos’ recent 2019 B2B Buyer Report found that three key pain points when making a purchase for their company were finding and comparing product pricing (41%) comparing product options (40%), and researching products (35%). To address this challenge, Avionos is working with Salesforce and Bloomreach to see how these solutions can be integrated into the future by leveraging an experience-driven commerce model, with Salesforce Commerce Cloud providing the commerce capabilities and Bloomreach’s Experience Management suite owning the experience.

“Today’s B2B buyers demand the ease of use that they’ve become accustomed to in their everyday lives, but with the caveat that they also require highly sophisticated backend capabilities like configure price quote, user management, and specialized pricing,” said Scott Webb, CEO of Avionos. “Bloomreach is a strategic move for our joint customers because it provides complex capabilities that feel effortless.”

Built on the Salesforce Platform, Bloomreach Search & Merchandising is currently available on AppExchange here. For more information about Avionos’ role in this integration, please go to: link.

ABOUT SALESFORCE APPEXCHANGE
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 4,000 solutions, 6 million customer installs and 80,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses. Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

Salesforce, AppExchange, Commerce Cloud and others are among the trademarks of salesforce.com, inc.

ABOUT AVIONOS
Avionos designs and implements digital commerce and marketing solutions that deliver measurable business outcomes for clients like Kellogg’s, Sysco, CNO Insurance and CSA Group. Our iterative approach quickly unlocks new revenue, transforms customer experiences and drives customer engagement. We’re ranked on Crain’s 2018 and 2019 Best Places to Work lists. Learn more at http://www.avionos.com.

ABOUT BLOOMREACH
Bloomreach software enables highly personalized digital experiences for retailers, brands, distributors, manufacturers and a diverse set of businesses and organizations around the world. Its flagship product, brX, is an API-first digital experience cloud that combines AI-driven search and merchandising, rich personalization, and next-gen content-as-a-service (CMS) capabilities. brX accelerates conversions, increases revenue, and provides real time insights for business goals. With a global network of certified partners, Bloomreach serves hundreds of large and medium enterprise customers such as Neiman Marcus, Staples, Puma, Marks & Spencer, HD Supply, and FC Bayern München. Gartner and Forrester have both recognized Bloomreach as a key player in their respective vendor evaluations for Digital Experience Platforms. For more information, visit bloomreach.com.