Expert Best Practices and Technology Innovation Guide Rapid Strategic Business Actions that Delight Customers, Employees and Citizens and Drive Loyalty
SAN FRANCISCO, CA, June 25, 2020 – Medallia, Inc. (NYSE: MDLA), the global leader in experience management today announced Medallia Experts On Demand. The new program provides on-demand access to Medallia’s unparalleled experts who are helping organizations deliver amazing customer and employee experiences in a rapidly changing environment.
“Companies are adapting to changing business conditions at unprecedented speed and need to understand how those changes will impact employees, customers and revenue. Medallia experts are helping businesses rapidly adapt their customer experience programs to understand what customers and employees need and what actions they can take to deliver exceptional experiences, now, when it matters most,” said Russ Haswell, vice president of vertical markets for Medallia.
The new program, designed to help organizations tap into Medallia experts with speed, delivers expertise on how to get the rich, in the moment insights that are needed to power rapid adjustments this environment calls for. Staying connected to customers, employees and citizens, utilizing leading experience management technology, best practices and innovative techniques for gathering, analyzing and acting on experience insights is no longer optional.
With more than 100 experts who have garnered unmatched expertise from partnering with the world’s most iconic brands, market research firms and government agencies, Medallia Experts on Demand gives business leaders fast answers to their most pressing questions and delivers unmatched guidance on how to stay deeply connected to customers, employees and citizens as they adapt to the new digital world.
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Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
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