How Top Brands Deliver Great Customer Experiences

If you were in attendance at the Excellence in Customer Experience Awards ceremony at Operations Summit 2017, you were treated to great insights on what “excellence” means when it comes to the customer experience. For this Special Report we’ve incorporated philosophies and practices that put the award winners and finalists at the top of their categories. Between interviews with the top companies and data from SmartHub by Radial, we’ve detailed, category by category, what creates a consistently excellent customer experience.

Download this MCM Operations Special Report and learn:

  • How Duluth Trading Co. wows customers with well-designed, colorful boxes that also use great external marketing messages
  • How Nordstrom’s generous returns window and confirmation emails are part of what makes its returns practice stand out
  • How eBags’ emails are packed with information, including personalized recommendations, while not appearing cluttered
  • How Lululemon not only offers free shipping but also sends out orders the same day, its packages arriving in pristine condition


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