The State of the Ecommerce Facilities Services Industry

Best Practices & Insights Study

Welcome to The State of the Ecommerce Facilities Services Industry Study, which analyzes how leading ecommerce companies are managing and improving their facilities, warehouses, and logistics strategies and operations. The study covers best practices and benchmarks in the following key areas:

Multichannel Merchant Special ReportThe study covers best practices and benchmarks in the following:

  • Ecommerce facility management strategies
  • Technology and innovation
  • Operations and labor
  • Service providers and partners
  • Challenges and opportunities
  • And other key areas

Also included are dozens of ecommerce company executive comments on how they have changed their facility operations as a result of the COVID-19 pandemic. The analysis is based on surveys with a wide cross-section of over 150 leading ecommerce, retail and distribution, and third-party logistics executives and managers. The survey was conducted between April and May 2020.

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