Free shipping and returns have become prerequisites for ecommerce retailers who want to compete with ecommerce leaders like Amazon. In 2017, merchants are identifying and implementing enhancements in three key areas: customer satisfaction, reverse logistics, and positioning returns to enhance the brand experience for customers.
As more retailers move toward a strategy that involves multiple selling touchpoints for consumers to interact with, technology solutions are available that can leverage existing hardware and software and improve overall fulfillment systems performance.
In this special report from Multichannel Merchant, you will learn:
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