Who will win the battle for consumers’ hearts-and-minds – and their wallets? Will the pure-play online retailers like Amazon and an increasing number of niche online-only sites like Bonobos and Fab.com, or omnichannel retailers that have the power of the Big Box behind them, win the revenue race?
Walmart is in talks to acquire Bonobos. Should Walmart move forward with this acquisition, it will be its fourth one since it acquired Jet.com in 2016. See what this will mean for Walmart going forward.
Angie Stocklin has a BS, Psychology and an Ed.S, School Psychology. Pooja Agarwal has a BA in Economics and Anthropology from the University of Michigan. So what led them into the male-dominated field of direct-to-customer operations? In Multichannel Merchant’s September 2016 issue, we look at the success stories and accomplishments of Stocklin, Agarwal, and eight other female D-to-C operations executives.
Women are making big strides in direct-to-customer operations, which is traditionally a male-dominated field. In its September 2016 issue, Multichannel Merchant profiled 10 women who have risen to great heights in direct-to-customer operations. These are their stories.
Angela Goldstein oversees the distribution processes for e-commerce, wholesale and Guideshops in addition to optimizing our customer service operation at Bonobos. See what other ways Goldstein has strengthened the brand through her work in operations.
Bonobos is deploying Box’s content management platform, enterprise-wide for managing and collaborating on content in the cloud. See what this will mean for Bonobos and how it will help it move forward as a brand.
Ever-rising expectations call for retailers to be increasingly tuned in to customers’ needs and wants across channels, while consistently delivering on promises and being more flexible and responsive when issues arise. See why Bonobos once again won the award for Customer Experience Leader.
Ulta Beauty was named Retail Innovator of the Year at the 2nd annual Excellence in Customer Experience Awards, held April 14 at the Duke Energy Convention Center in Cincinnati as part of Multichannel Merchant’s Operations Summit 2016. Here’s why the editors of Multichannel Merchant recognized Ulta Beauty as the most innovative retailer in the past year.
Bonobos’s CMO talks to Multichannel Merchant about how the company creates an overall great experience for its customers.
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.