Cyber Monday Was 2014’s Heaviest Shopping Day at $2B+
When it came to desktop buying, Cyber Monday once again ranked as the highest shopping day of the year. See how other days did for holiday season 2014.
holiday 2014
UPS Said to Handle 4 Million Returns By First Week of January, Up 15% from 2013
With many consumers large and small finding that not everything Santa brought was exactly what they wanted, UPS said it expects to handle 4 million returns packages by the end of the first week in January, up 15% from 3.5 million in 2013. The company estimated this deluge of reverse logistics hit a peak of 800,000 packages on Jan. 6.
Mobile Accounts for 45% of Holiday Ecommerce Traffic
The holiday shopping season saw strong online and mobile sales with online sales up 13.9% year-over-year. See what other key metrics made an impact on the 2014 holiday season.
USPS Exceeds Holiday Delivery Projections
The U.S. Postal Service exceeded its holiday delivery projections for 2014. See what steps the USPS took for both retailers and customers.
Google Express Seeing Holiday Gains in Battle with Amazon
Google is seeing gains in its Google Express same-day delivery service this holiday season, as it looks to claw back ecommerce search traffic lost to Amazon.com because more consumers are going there for product research.
According to Google, as cited in an article by Bloomberg, Google Express handled 50% more toys in the two weeks after the Thanksgiving holiday, while sales of books rose more than 30%.
Rakuten Talks Mobile Conversion Trends
In this video interview, Multichannel Merchant content producer Daniela Forte talks with George Chang, senior vice president of sales, merchandising and marketplace for Rakuten about the current holiday shopping trends as we look ahead to 2015.
Tell Us Why You’re Joyful This Holiday Season
Why are you joyful this holiday season? Say it loud in Facebook or Twitter and use the hashtag #OpsSummit. Multichannel Merchant will select 10 people and make a $100 donation in their name to their charity of choice. Check the video for full details.
Amazon Extends Holiday Shipping Deadlines
Amazon announces it is extending its holiday shipping deadlines allowing customers to order immediately before Christmas. See the plans Amazon has in place for the holidays.
NRF Reports Increase in Holiday Season Retail Sales
The National Retail Federations reported a 0.6% increase in retail sales for the month of November, they say is aligned with their holiday forecast. See what else The NRF had to say about the holiday shopping season.
How to Win at Mobile This Holiday Season
It came as no surprise that traffic from tap devices – phones and tablets – was way up this holiday season. Here are three learnings from Cyber Week 2014.