The contact center is not just about answering complaints from customers anymore. In fact, it has evolved into much more for JackThreads. The online mens apparel brand made social media and engagement the focus in the contact center in an effort to provide a positive experience for its customers. See how social media played such a role.
Mens online retailer JackThreads is looking for a buyer. The brand, which had been part of the digital media company Thrillist, is in talks to sell after its recent reincarnation failed. See what has caused JackThreads to go down this path and what the future holds for them.
Customer feedback is vital in any business or industry and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the best experience across all their channels. Here is how to successfully leverage your customer feedback in the contact center.
JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.
Retailers including Amazon, American Greetings, and Ralph Lauren earned spots on the 2013 Online Trust Alliance Honor Roll report for their high scores in privacy, security, and consumer protection on their ecommerce sites.