Multiple DCs May Be Best Bet to Reduce Shipping Costs and Time to Customer
Having multiple distribution centers may be your best bet to reduce shipping costs and shorten your time to customer.
OMS
Determining Which DTC Operations System Platform is the Best Fit
There are many systems possibilities for direct to customer businesses. The choices include ecommerce platforms with order management (OMS) functionality; standalone OMS; “best of breed” integrations with OMS, customer care or CRM front ends and a warehouse management system (WMS) for fulfillment; or ERP systems. How do you determine which is the best fit for your direct business?
In Year-End Warehouse Software Discounts, All That Glitters Isn’t Gold
As the year end approaches, software vendors often offer significant discounts in order to secure your business and book it in the current year. This is also true with some vendors at the end of each quarter. But don’t let the last-minute vendor discounts distract your company from prudent due diligence in selecting warehouse software.
Online Retailers Often Disconnected from Consumer Desires
Online retailers are giving consumers delivery options they don’t want, while not offering the ones they do, according to a new survey.
Your 2014 Guide to Order Management Systems
Is it time to replace or upgrade your existing order management system? This comprehensive report of technology providers will help you compare and contrast various order management systems, and help guide your decision.
How to Make Your Small Business Perform Like an Omnichannel Powerhouse
Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.
Complying With PCI Standards and Protecting Consumer Data Takes a Token Effort
With the drumbeat of bad news about online credit card breaches continuing, retailers can use tokenization to protect against consumer data theft.
5 Ways Online Retailers Can Empower Frontline Customer Service Reps
Every customer touchpoint gives you, the retailer, the opportunity to deliver a “wow” experience — one that keeps the customer coming back and telling their friends about the experience. Get back to basics with these five tactics for empowering your customer service employees while simultaneously ensuring your customers feel taken care of when they reach out for help.
How to Select Your Next Ecommerce Platform
Here’s a hard-to-find comprehensive look at the features and key information on more than two dozen ecommerce platform technology providers. This will prove invaluable to anyone that is trying to decide who should be on the RFP list and who ultimately to choose as your ecommerce platform vendor.