Turning Ecommerce Returns Into a Net Positive

| TJ Waldorf

While not ideal, ecommerce returns are an inevitable part of business. But your job is to see them as an opportunity to turn problems into positive brand experiences. And the gains from retaining a customer for life far outweigh the cost of a single refund. See them as not just an expense, but as opportunities for positive customer experiences.

ecommerce returns

UPS Says Easy Returns Process Essential for Ecommerce Success

| Mike O'Brien

Shoppers love nothing more than convenience – well ok, maybe price trumps it – but convenience definitely sells. And when retailers offer a seamless ecommerce returns process, it plays a pivotal role in consumer’s purchasing decisions, according to an annual report from UPS.

Over 60% of U.S. Retailers Would Consider Banning Serial Returners

| Mike O'Brien

Sixty-one percent of U.S. retailers said they would consider banning serial returners as Amazon has done to combat the growing wave brought on by over-generous policies, according to a new survey from UK ecommerce software firm Brightpearl. In the UK, 45% of retailers said they would consider doing so.