Seta Corp Archives - Multichannel Merchant

Special Deliveries and Happy Holidays Key to Customer Happiness

April 15, 2015 | Daniela Forte

If there is anything we learned at all from 2014, it’s that merchants need to be different from their competitors in all facets of the business, especially the shipping and delivery portion of their business.

Why Incentive Programs Help Increase Upselling in the Contact Center

March 12, 2014 | Daniela Forte

The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.