AI Archives - Page 2 of 3 - Multichannel Merchant

3 Ways AI and Chatbots Will Transform Retail in 2019

January 30, 2019 | Abinash Tripathy

AI and chatbots are changing the way retailers connect with customers, becoming even more integral to the online journey from beginning to end. Here are three ways they’re transforming retail in 2019.

Study Finds Disconnect Between What Retailers Offer and What Consumers Expect

January 22, 2019 | Daniela Forte

There’s a disconnect between what retailers offer customers and what they want in terms of new technologies in the shopping experience, according to a study by Oracle + Netsuite, The Retail Doctor and Wakefield Research. The global study of 1,200 consumers and 400 retail executives across the U.S., UK and Australia found the disconnect spans retail, social media, personalization and the use of advanced technologies such as chatbots, AI and VR.

Authenticity, Digital Integration, Social Commerce Key in 2019

December 14, 2018 | Fritz Hesse

While there were several closures of traditional mainstays who failed to fully adapt to changing consumer needs and expectations, brick and mortar is finding new life through deeply integrated and personalized shopping experiences. As the New Year approaches, here are a few things we can expect to see from the retail industry.

Gen Z kids on their phones can you believe it?

How Gen Z is Changing the Way We Shop

November 7, 2018 | Ben Crudo

This tech-savvy generation still loves to shop — but the expectations of this hyper-connected generation are upping the ante for retailers, online and off. Here is how this generation of shoppers are changing the way we shop.

How AI Can Help Seasonal Call Center Agents Deliver Excellent Customer Experiences

November 1, 2018 | Michael Brehm

With retail sales expected to top $1.1 trillion this holiday season, brands are shoring up human resources to meet demand with a record 700,000+ seasonal hires for the December holidays. Here is a look at how AI can help the contact center during peak season.

Is Using AI for Fraud Protection Keeping Your Online Stores Safe?

September 19, 2018 | Rafael Lourenco

Fighting fraud is a time-consuming task and most online retailers need help with it. Ecommerce platforms are stepping up to assist their merchants with AI-driven solutions, but do these AI-only tools provide enough fraud protection? Here are some factors to consider before opting in to a platform-provided fraud screening program.

Why Human Intelligence is Important in the Age of AI

August 31, 2018 | Mihir Kittur

Artificial Intelligence (AI) is showing up just about everywhere we look. Chatbots are having in-depth, multi-level conversations with customers, and can even respond appropriately to emotions they sense. Here is how AI is changing the retail landscape.

Guess Brings AI to Fashion with Alibaba Collaboration

July 11, 2018 | Daniela Forte

Guess is partnering with Alibaba Group to bring artificial intelligence to fashion and provide customers with a richer shopping experience combining online and offline elements. Here are some of the features of the FashionAI concept store and what it means for Guess.

AI and Mobile Is the Winning Formula for D2C Brands

May 7, 2018 | Nitan Mangtani

Shopping shouldn’t feel like a chore. It should be fun and convenient, delighting the customer at every turn. The next generation of AI will anticipate your needs before you do. Here is how AI and mobile fit into your ecommerce strategy.

3 Ways Retailers Can Leverage AI to Improve CX

May 4, 2018 | David Keane

The retail industry is undergoing a period of dramatic change due to the rise of digital commerce and consumer services. By leveraging AI technology, retailers can empower their associates with content and tools to create a more personalized shopping experience, which ultimately drives sales and increases customer loyalty. Here are three ways retailers can leverage AI to improve CX.

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