customer experience Archives - Page 3 of 4

10 Steps to Handling An Unhappy Customer

January 10, 2018 | John Asher

Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down. Here are 10 steps to help you handle an unhappy customer.

Report: Most Retailers Say Omnichannel is Critical, Yet Few Have Mastered It

December 15, 2017 | MCM staff

A new report published by Multichannel Merchant and Brightpearl, a provider of retail management systems, found 87% of retailers agree omnichannel is a critical business function, yet only 8% believe they have mastered it, an enormous gap between importance and execution.

Top 5 Trends That Will Drive Ecommerce in 2018

December 4, 2017 | Derek O'Carroll

2017 will go down as the year merchants realized there is no longer any margin for error. Retail is moving so fast that automation is essential for survival. Here are five trends that will drive ecommerce excellence this year.

6 Tips for Retailers Transitioning to Lean UX Practices

November 27, 2017 | Bryan Ennis

A strong customer experience is the best way for retailers to cultivate positive consumer opinion. While that may seem turnkey, consumers’ expectations are constantly rising; no longer can a brand provide the best customer experience within their industry – the experience must transcend through verticals and be the best ever, period. Here are six ways to gain lean UX success.

Leveraging the Right Data to Enhance the Customer Experience

November 15, 2017 | Mark Smith

With the booming popularity of IoT devices, marketers might feel overwhelmed when it comes to tapping into the potential of all that customer data. Here is how retailers can make better use of the wealth of data to enhance the customer journey.

Gap Inc. Ups Holiday Omnichannel Game with New Gifting Service

November 7, 2017 | Mike O'Brien

Gap Inc. is adding a new wrinkle to the customer experience this holiday season with a tool that allows recipients to customize their gift from Banana Republic or Athleta and have it sent to their home, or opt for another gift entirely.

Improving Customer Satisfaction Hinges on Facebook Messenger

October 27, 2017 | Jason Kapler

It is estimated that by 2020 customer experience will overtake price and product as the key brand differentiator. How are brands investing in their customers’ experience to differentiate their company from the competition? Here is an inside look at how engaging with customers is changing retail.

How Retailers Are Engaging and Personalizing the Customer Experience

October 19, 2017 | Daniela Forte

Retailers are looking at loyalty differently these days. They’re re-examining their entire approach to loyalty programs as a whole, including the concept of rewarding customers based on frequency and value of purchases, and plastic loyalty cards are on the wane. This study by Newstore reveals how to drive personalization and engagement both online and in-store.

Why Shoppers Are Less Likely to Shop Peak Holiday Shopping Days

October 18, 2017 | MCM staff

U.S. consumers are less inclined to shop on traditional peak holiday shopping days this year and more likely to search for and buy the best bargains online than in stores. Here are some other holiday results based on the study.

5 Tips For Providing Top Customer Service

September 21, 2017 | Chassidy Lake

It is no secret that the customer’s experience is vital to the success of your business. One way to ensure a positive shopping experience for your customer is to ensure they are receiving top of the line customer service. Here are five ways to provide customers with a good experience that will ensure they return.

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