customer experience Archives - Page 3 of 16

Walmart Quintuples In-Home Grocery Delivery

January 5, 2022 | Mike O'Brien

In another front of their ever-escalating war, Walmart is quadrupling its in-home grocery delivery service as Amazon continues to step it up as well, both doubling down despite concerns that linger among consumers related to COVID-19 and the omicron variant spike.

E-Grocery: There Are No Quick Fixes

January 5, 2022 | Frank Kouretas

Opting for full third-party delivery for grocers came with many short-term advantages, allowing them to offer e-grocery solutions overnight. But this lucrative solution may not be sustainable for grocers who intend to make online an important part of their business. Owning the full omnichannel experience pays long-term dividends.

Next-Gen PIM is All About the Experience

December 6, 2021 | Jennifer Krizanek

While current iterations of PIM are highly effective, the tech landscape is shifting to a broader, more powerful paradigm: The product experience. Brands must create emotion-stirring experiences tailored to a consumer’s personality and preferences. But personalization requires serious data management and deep customer insights.

UPS van in snow holiday peak season feature

Narvar Partners With UPS on Real-Time Data Tool

November 4, 2021 | Mike O'Brien

Narvar, provider of post-purchase experience solutions, is now pulling in real-time shipping data from UPS into a new dashboard product called Monitor to give shippers greater visibility into packages in transit across the supply chain, anticipating and proactively addressing issues.

omnichannel vs. multichannel illustration

Omnichannel vs. Multichannel: Are They So Different?

November 2, 2021 | Erwan Paccard

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

Walmart, Target Stepping Up Omnichannel Ahead of Holidays

October 27, 2021 | Mike O'Brien

In an effort to make ordering and receiving goods easier for the holidays, Walmart and Target have both announced upgrades to their omnichannel strategies as supply chain woes continue to impact inventory stock levels and consumers worry that products won’t be available.

Enhanced Payment Processes Improve Customer Loyalty

October 25, 2021 | Andy Orrock

With online and store checkout being such a vital part of the overall customer experience, prioritize enhancing your payment processes to ensure a smooth and frictionless journey. This leads to lower online cart abandonment rates, larger basket sizes, higher retention rates and more revenue. Here three critical elements to include.

Subscription Programs: From Transactions to Relationships

October 25, 2021 | Greg Alvo

One strategy to build effective customer relationships is to integrate subscription programs into an ecommerce offering. Providing clear, consistent communication and establishing demonstrates you truly know your customer. And personalization, convenience and cost savings creates an affinity for your brand and authentic connections.

The Post Digital Transformation Age: Standing Out From Sameness

October 19, 2021 | Rajesh Midha

Advancements most brands have made during the pandemic brought the digital transformation era to a close. Now, we are swiftly entering the post-digital transformation age. Brands will need to do much more than simply provide interactions and interfaces if they are to lock in customer loyalty.

Augmented Reality: Disrupting the Future of Shopping, CX

October 18, 2021 | Aaron Eversoll

Augmented reality (AR) has come a long way since Pokémon GO made it a household term in 2016. Now the blending of computer-generated images with photos and live views is quickly becoming a standard tool in retailers’ customer experience kits.

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