customer experience Archives - Page 7 of 7

New Guitar Center Executive Focuses on Customer Data, Insights

September 18, 2017 | Mike O'Brien

Jeannine D’Addario, the new chief customer officer of Guitar Center, said she intends to focus on data analytics to provide a more personalized, relevant experience for each and every customer of the national chain of big-box music stores.

10 Ways to Respect Your Customers

August 21, 2017 | Jeanne Bliss

It’s easy to show how companies disrespect their customers. But how can your company show its respect for your customers? Here are 10 ways to show your customers some respect.

4 Ways to Lay the Groundwork for a CX Program

August 17, 2017 | Andrew Park

Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Here are four ways to close the loop and create an effective customer experience.

Making the Most of the Omnichannel Customer Experience

July 24, 2017 | Maria Haggerty

Although bankruptcies, restructurings and the closing of underperforming brick-and-mortar stores are rampant across the industry, these changes can be seen as an opportunity to adjust to evolving consumer behavior and let customers shop however they want to. Here are three key areas to consider as you rethink the omnichannel customer experience.

How Big Box Retailers Can Create a World-Class Experience in Retail

July 19, 2017 | Brian Cole

In today’s digital and mobile era, any experience – good or bad – can travel globally in seconds. For retail brands, the market is a high-stakes game of exceeding customers’ expectations. Here is how retailers can deliver an exceptional memorable experience for customers.

Study Reveals Customers Will Abandon a Brand Due to Poor Experience

July 19, 2017 | MCM staff

Customers will abandon a brand as a result of poor customer experience, according to a new study. See what customers value most from a brand and what will drive them away.

Customer Experience Remains Top Priority for Retailers

July 12, 2017 | Daniela Forte

Some of the top ecommerce initiatives retailers are tackling in the second quarter are centered on the customer experience. This study by SLI Systems highlights what retailers are focusing on as their top initiatives before the peak holiday season.

Managing Customer Churn from the Get-Go

June 14, 2017 | James Gagliardi

As online subscription-based services filter into every major industry from snowboards and luxury cars to baby diapers, managing churn rates can spell the difference between success and failure. Online merchants need to understand both involuntary and voluntary customer churn in order to combat them.

12 Tips to Reduce Customer Hold Times

June 13, 2017 | Barbara Burke

Reducing the amount of time your customers stay on hold will not only result in shorter handle times, but it will make them more satisfied and your agents a lot happier. Here are 12 tips to reduce the amount of time your customers wait on hold in your contact center.

3 Things Successful Retailers Have in Common

May 11, 2017 | Ken Chrisman

While there is no one single way for companies to succeed in driving ecommerce growth, there are some fundamental ecommerce and supply chain strategies that many successful companies follow. Here are the best practices to ensure success for your ecommerce business.

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