Walmart expands its test on automated grocery kiosks in its Sherman, Texas location. These kiosks serve as vending machines for online grocery orders. Here is how the online order pickup process works for customers.
FedEx Ground announced it is boosting capacity to expand service in the U.S. to six days per week, gearing up to meet ecommerce demand and the looming peak holiday season crush in November and December.
When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.
The FedEx/UPS near duopoly has allowed the two large carriers to control marketplace pricing for years, echoing each other’s rate hikes and impacting parcel shippers both small and large. Find out about the latest increases from FedEx, how they compare to UPS, and how they will impact shippers as of Sept. 3.
The “Amazon Effect” notwithstanding, there is one area of ecommerce where online sellers can still compete with, maybe even beat, Amazon and others: Oversized delivery. Learn what steps you can take to exceed customer expectations in the last mile and become a leader in bulky, oversized fulfillment.
BoxLock, a smart lock startup, is aiming to address the growing problem of porch piracy by securing ecommerce deliveries through barcode scanning by parcel carriers. It went live on Prime Day and is exclusive to Prime members but that’s bound to change as the solution catches on.
Flytrex, an Israeli company that developed a control system for automatic drone flight, may soon be helping deliver food to residents of a North Carolina town as one of 10 FAA-sanctioned test projects. As the first company to launch commercial drone delivery in Iceland, Flytrex is looking to expand the service to other countries.
Following similar moves by FedEx, Amazon and Jet.com, UPS is piloting deliveries to multi-unit New York dwellings when residents are absent, in partnership with smart lock maker Latch. Preliminary tests began in Manhattan earlier this year and have now expanded to Brooklyn.
XPO Logistics has added an augmented reality app to its last-mile delivery service that lets shoppers visualize a piece in their living space before having it installed, with a view to cutting down on returns for its retail customers and improving the overall experience.
UPS has reached a tentative agreement on a new five-year contract with the Teamsters union for 11,000 workers at its less-than truckload (LTL) freight division, with a vote expected in 60 days.