Walmart is continuing to step up its ecommerce innovation game, announcing this week the launch of ecommerce investment firm Store No. 8, a Silicon Valley-based incubator that will fund top entrepreneurs and launch startups.
You expend big sums of money to launch websites, acquire customers, put contact centers and fulfillment in place, but how do you actually monitor customer service performance? To avoid the kinds of issues that can cause even loyal shoppers to vote with their feet, here are 5 tried-and-true ways to improve your customer service.
Firing yet another salvo in its ongoing ecommerce war with Amazon, Walmart is eliminating its fee-based ShippingPass program that was designed as a counter to Amazon Prime, instead offering free two-day shipping on 2 million items at a $35 order threshold.
Jet.com founder and CEO Marc Lore continues to shake up Walmart’s ecommerce operation as it continues to pursue Amazon, including hundreds of layoffs and several executive moves.
Major retailers including Macy’s, JC Penney and Nordstrom are placing larger bets on omnichannel as the future of retail, amid hundreds of store closings and even a chain shuttering in the wake of a tough holiday season for brick-and-mortar sales. See what moves the chains are making to counter Amazon’s incursions.
Metrics to track and manage distribution center performance need to be meaningful, actionable and objective in order to impact performance and the business, attendees were told at Parcel Forum 2016. See what the head of direct-to-customer operations at Boot Barn had to say about how DC metrics support overall business goals.
What are you doing in your DTC fulfillment operations to create career paths? And how can you do this while ensuring the highest level of professionalism and productivity. Here are some tips to help you reduce turnover and improve employee performance.
As it struggles to woo more 20-something shoppers and faces fast-fashion competition, Abercrombie & Fitch announced plans to close 60 U.S. locations. Omnichannel and DTC were bright spots in a tough Q2, with DTC now representing 23% of sales. See what executives said about efforts to tweak its brand positioning and improve results.
American Eagle Outfitters has improved performance at its omnichannel DC by pooling DTC and ecommerce inventory in an “all active” processing environment. See what benefits the company has seen in peak season and throughout the year since the facility went all-omnichannel last year.
To remain competitive and boost flagging store sales in a tough retail environment, Kohl’s is continuing to invest in omnichannel operations, executives said in a Q2 analyst call. See what else executives had to say about digital initiatives and the impact of Macy’s announced store closures.