Beyond the holiday rush, multichannel retailers can’t afford to be short-sighted, ignoring the paradigm shift in consumer purchasing behavior that will extend long after the pandemic is over. If they aren’t looking at long-term investments to create hybrid customer experiences, they will soon find themselves way behind the pack.
Companies that are resistant or slow to change face real threats from the emergence of a new group of DTC brands, boosted by technology, that can deliver a complete end-to-end customer experience. Laggards need to address their operations urgently, or risk being digitally leapfrogged and left behind by the pack of hungry DTCs.
While third-party solutions provide much-needed features, integrating them as a core part of your ecommerce stack is not without risk. So, whether you’re incorporating new solutions or reevaluating existing ones, ecommerce sellers should take the time to choose the right ones, saving time, money and peace of mind in the long run.
Microsoft has added new features and functions to its Dynamics 365 platform that allow retailers to create product pages with reviews and ratings, based on its Azure cloud services platform that goes head-to-head with Amazon’s dominant AWS offering.
Adding robotics capabilities to its new fulfillment service launched in June, major SMB ecommerce platform Shopify is acquiring 6 River Systems for $450 million, the companies announced, making it the first platform firm with this capability for its ecommerce seller customers worldwide.
Every company that dives into the world of ecommerce starts with the platform that works best for them at the time. Here is how to know whether it is time for a new ecommerce platform.
Designed for web-first, monolithic commerce platforms are generally hardwired to their desktop and mobile front ends, and are not designed for contextual device or use case specific experiences now expected of them. Enter microservices architecture, solving the pain of legacy architecture and siloed systems. Here’s how it works.
Fighting fraud is a time-consuming task and most online retailers need help with it. Ecommerce platforms are stepping up to assist their merchants with AI-driven solutions, but do these AI-only tools provide enough fraud protection? Here are some factors to consider before opting in to a platform-provided fraud screening program.