Lane Bryant CEO Mysteriously Steps Down

| Daniela Forte

Just four months after she took the helm of fashion retailers Lane Bryant and Catherine’s, CEO Linda Heasley mysteriously left the position. See what its parent company Ascena Retail Group had to say about the departure.

Bass Pro Shops Reels In Cabela’s

| Tim Parry

Bass Pro Shops and Cabela’s Incorporated have entered into a definitive agreement under which Bass Pro Shops will acquire Cabela’s for approximately $5.5 billion cash. Here’s what this means for both iconic outdoors retailers.

Lands’ End CEO Marchionni Steps Down

| Daniela Forte

Lands’ End Inc. announced that its CEO Federica Marchionni is stepping down effective immediately. See what this will mean for the Lands’ End brand and who will be replacing Marchionni going forward.

women in operations

Women are Making Big Strides in D-to-C Operations

| Tim Parry

Angie Stocklin has a BS, Psychology and an Ed.S, School Psychology. Pooja Agarwal has a BA in Economics and Anthropology from the University of Michigan. So what led them into the male-dominated field of direct-to-customer operations? In Multichannel Merchant’s September 2016 issue, we look at the success stories and accomplishments of Stocklin, Agarwal, and eight other female D-to-C operations executives.

Office Depot

Roland Smith Retiring, Office Depot Reorganizing Executive Committee

| Tim Parry

With its merger with office supplies rival Staples off the table, Office Depot, Inc. is taking care of business. Office Depot is reorganizing its executive committee to better align with a three-year strategic plan unveiled by the company during its second quarter earnings call earlier this month. And that includes the retirement of its CEO, Roland Smith.

Staples Raising Stakes by Doubling Down on Staples Business Advantage

| Tim Parry

Office supplies seller Staples, Inc. is in the “early innings of a dynamic and pronounced strategic repositioning,” which includes raising its stakes by doubling down on Staples Business Advantage to win mid-market business customers in North America, Interim CEO Shira Goodman said Wednesday during the company’s second-quarter earnings call. Here’s a look at how Staples plans to do that.

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Barnes & Noble Closes Book on CEO Boire

| Tim Parry

The Board of Directors of Barnes & Noble Inc. has determined that it was in the best interests of all parties for CEO Ronald D. Boire to leave the company, less than a year before he started with the company. So what’s next for the bookseller?

Gander Mountain

Gander Mountain Reels In Former Sports Authority CMO

| Tim Parry

Outdoor specialty retailer Gander Mountain announced today that former Sports Authority Executive Vice President, Chief Marketing Officer, and Chief Digital Officer Ron Stoupa has joined the company as Senior Vice President of Marketing and Ecommerce

Utilizing VoC Data to Drive Change

| Angie Stocklin

Voice of the customer (VoC) data is important to any company, as it allows you to adjust your strategy and implement new projects across departments. Here is how uses VoC data to continually improve its business though capturing data, analyzing the feedback, making changes, and monitoring results.