Given all the attention paid to buy online pickup in store including its popularity with shoppers, only 28% of U.S. retailers currently offer the service, compared to 64% of British retailers providing its cousin, click and collect, according to a report from OrderDynamics. Retailers here were also found lagging in other categories.
If you’re just trying to break into the retail business, or looking to expand your reach, there are a few tips you can take from beauty industry giants, Ulta Beauty and Sephora. Here are ways SMBs can replicate the initiatives that make Ulta’s and Sephora’s businesses so successful.
Consumer behavior has evolved to the point where most retailers know that if they wait until Black Friday to start customer outreach around holiday spending, they will have already missed the boat. For retailers, holiday preparedness means ensuring their omnichannel strategies are ready and waiting to meet customer expectations earlier. Here are some omnichannel strategies retailers can use.
Treat me like the unique person I am. Be there when I need you. Tell me what you stand for. Is this a wish list from an online dating profile… or what consumers expect of today’s retailers? Here is a short list of rules retailers can use to build their customer relationships.
Gap Inc. turned a disastrous event – a devastating August 2016 fire at its distribution center in Fishkill, NY – into an opportunity to improve its overall supply chain operations, an executive told attendees at Parcel Forum in Chicago.
Michael Kors Holdings Limited announced that a definitive agreement has been made to acquire Gianni Versace S.p.A for a total of $2.12 billion (1.83 billion Euro). Here are some of the key initiatives this acquisition will bring for both luxury brands.
Given consumer expectations, it’s no surprise that a seamless cross-channel shopping experience powered by an agile ecommerce environment is at the top of many retailers’ priority lists. Here are some back-end fundamentals they should implement in their ecommerce strategy.
Best Buy reported strong topline, earnings and comp growth in the second quarter as its omnichannel focus, ecommerce sales and categories like appliances continued to be bright spots. See what executives had to say about the Q2 results and what the company is doing to improve the customer experience.
Omnichannel commerce is now a basic competitive requirement. But enabling customers to buy from anywhere, pick up from anywhere and return to anywhere is an operational challenge. Are traditional OMS systems up to it? Learn how a Distributed Order Management or DOM system is purpose-built for today’s commerce.
Target continues to fire on all cylinders in terms of fulfillment, delivery and omnichannel, expanding its delivery from store and curbside pickup programs ahead of the holidays and seeing strong growth in its Shipt same-day delivery service.