Best Buy Reports Strong Q4 Growth, Adds New Wrinkle to Store Pickup

| Mike O'Brien

Best Buy reported a strong fourth quarter, increasing same-store sales 9% over the previous year and boosting online comp sales by 18%. The company also made improvements to its BOPIS program and is testing an app feature that lets customers notify associates when coming to pick up a large item.

How Gap Inc. Is Reimagining Itself as a Customer-Centric Organization

| Daniela Forte

Customers are at the center of everything Gap Inc. is doing today as it works to turn around its organization and be a leading omnichannel retailer, a digital executive told attendees at eTail West. See what he had to say about the company’s ongoing evolution, and its reliance on tools like data analytics and continual testing and learning in pursuit of success.

The Chasm Between Doing Omnichannel and Doing It Well

| Derek O'Carroll

While interest in omnichannel is high, execution needs significant improvement. Many retailers, even after years of implementation, still need the right software platform, process and education on how to be effective. And siloed data and legacy systems are no longer sufficient to meet the challenge.

Don’t Get Left in Amazon’s Dust. Learn How to Adapt

| Jim Doherty

Considering that the average American spends almost half their day tied to a screen, it’s no surprise they start their shopping journey online. Here are some helpful tips to consider that will prevent you from ending up getting eaten for lunch by Amazon.

McCombs Supply Sees Success with Shipping Technology

| MCM staff

For appliance parts supplier McCombs Supply Co., finding new ways to ship smarter in the face of swelling ecommerce demand was critical to its success. Learn how the company decreases shipping costs and increased productivity with a shipping technology platform.