The past year has redefined how Americans shop. Ecommerce, BOPIS and curbside are table stakes, and free shipping is expected. What exactly does that mean for ecommerce fulfillment operations? Now more than ever, they must be strategic, sophisticated and responsive. Here are 10 key areas to pursue in 2021.
As ecommerce sales ramp up, especially heading into the holidays, merchants face growing pressure to deliver the perfect order. To meet customer expectations, you need to get the right product to the right customer at the right place and the right time. To do so, you need to establish meaningful key performance indicators (KPIs).
Ware2Go, a UPS-owned provider of fulfillment on demand through partnership with warehouse owners, via an integration with Google Shopping, lets merchants offer free shipping early in the search and discovery process on Google, aimed at increasing conversion. Ware2Go handles fulfillment through its partner network.
Major logistics and shipping firm C.H. Robinson has added a parcel option to its Freightquote self-shipping tool to better service small-to-medium-sized businesses, while also partnering with project crowdsourcing provider TaskRabbit to give them access to ecommerce fulfillment services. The combination is an industry first.
To succeed in this new world of retail disruption and ever-shifting customer demands, smart brands are moving to a direct model. The benefits of DTC can be substantial but require a dramatic retooling of operations, from customer service to returns management, direct merchandising, direct delivery and warehousing and logistics.
One impact of the continuing COVID-19 crisis is omnichannel fulfillment operations need to do more with less to comply with safety protocols and restrictions. This special report explores different factors behind system decisions in light of the pandemic, with a particular focus on workforce limitations and unpredictable demand.
Order fulfillment can be overwhelming, particularly as your subscription box business grows and evolves. You’ve put considerable time and effort into building your business, and you want to find a fulfillment partner who can help meet your goals and give them the tools to succeed. These 7 strategies can help guide the process.
Micro fulfillment centers are all the rage in e-grocery – small, highly automated systems that use robotics to fulfill online orders in 1 to 2 minutes. Neil Stern of McMillonDoolittle talks all things MFC in this latest MCM CommerceChat podcast. He’ll also lead an MFC session at Ecommerce Operations Summit (4/14-16, Orlando).