Boxed In?

| Bennett Voyles

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one

Damage control

| Rama Ramaswami

Let’s face it: There’s very little you can do to eliminate damage to your merchandise during shipping. But small changes to your packaging practices,

Quality Control

| Barbara Arnn

As call centers become more strategically significant in their service to customers, firms that use an outsourced call center service need to measure

Ahead of the Pack

| Rama Ramaswami

TIRED OF GIVING your loved one yet another sweater for Christmas? Dread the rack upon rack of look-alike items that await you at the mall? UncommonGoods

Thinking Inside the Box

| Paul Miller

General merchandise cataloger Fingerhut sells a wide variety of products, including electronics, jewelry, and home goods. The broad assortment of items

Leader of the Pack

| Rama Ramaswami

It’s fashionable to write off dot-coms as pass, but every once in a while they surprise you by blazing new trails. Luggage pure-play eBags is at the forefront

Package Deal

| Barbara Arnn

Now that tax season is over, it’s spring, and everyone’s fancy naturally turns to the next event of universal conversational interest the upcoming postal

Other Financial Reports

| MCM staff

Aurora, IL-based motivational products marketer Successories (Nasdaq:SCES) reported net income of $430,000 for its fiscal year ended Feb. 3, compared