chargeback fraud

AI Can Resolve Chargeback Challenges for Merchants, Banks

| Monica Eaton-Cardone

One key reason friendly fraud is such a problem is that merchants and banks lack the capacity to distinguish between legitimate and illegitimate dispute claims. AI-based tools sending transaction data would allow for more accurate analysis of industry trends and consumer preferences, freeing up resources and reducing overhead.

MCM CommerceChat Podcast

The Implications of a Phased Approach to UK’s SCA Payment Rules

| Mike O'Brien

The UK’s Financial Conduct Authority (FCA) is opting for an 18-month phased implementation of the Secure Customer Authentication rules for ecommerce transactions, instead of an action date of Sept. 14. Eric Christensen of Digital River provides some context in this latest MCM CommerceChat podcast.

Merchants Have Fallen Behind in Payment Innovation, Study Reveals

| Daniela Forte

Merchant companies have fallen behind the retail banking and fintech industries in terms of payments innovation. A new report from ACI Worldwide and Ovum details regional differences in terms of progression along the innovation maturity curve, as well as the characteristics of organizations that are ahead of the pack.

The Ever-Changing Global Payments Landscape

| Daniela Forte

Global payments are getting much easier for customers to transact with retailers overseas. The advent of new technologies in the checkout experience such as Apple Pay and Amazon Pay is becoming more prominent as shoppers get more comfortable with mobile commerce. Here are some of the latest trends in global payments and how they are impacting the retail landscape.

Do New Mastercard Dispute Rules Go Far Enough?

| Monica Eaton-Cardone

The gulf between industry policy and the practical realities of the market creates vulnerabilities and opens the door for new threats like friendly fraud and cyber shoplifting. Visa and Mastercard are stepping up to take this challenge seriously. But is it enough? What’s really needed is a consistent process across card brands.

How to Master Your Global Payments Strategy

| Daniela Forte

The global payments landscape is ever changing as new technologies like Apple Pay, WeChat Pay and several others help make frictionless cross-border payment a reality. Here is a look at how to master your global payments strategy.