Reverse logistics Archives - Page 2 of 3 - Multichannel Merchant

ecommerce returns

Growth in Ecommerce Returns Will Drive Facilities Demand

March 15, 2016 | Mike O'Brien

A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.

Ecommerce Return Rates Continue to Climb

March 15, 2016 | Mike O'Brien

Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.

ecommerce returns

Free Returns Offered by More Merchants Than Ever

February 16, 2016 | Mike O'Brien

What were some of the major themes in handling holiday 2015 returns?

Patrick Allard, VIce President of Sales and Business Development for Newgistics, recently spoke with Multichannel Merchant Senior Editor Mike O’Brien on what his company observed from working with its 450+ retail customers, including the growth in ecommerce returns processing and the impact of trends like free returns and other perks offered by retailers.

ecommerce returns

Omnichannel Returns Jump Significantly During Holiday Season

February 4, 2016 | Mike O'Brien

Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.

ecommerce returns

Reverse Logistics: The Biggest Retail Problem Technology Has Yet To Solve

January 27, 2016 | Tobin Moore

While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

Inventory Systems, Availability Key to Serving Omnichannel Shoppers

October 5, 2015 | Curt Barry

Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?

ecommerce fulfillment, ecommerce operations, order management system

Understanding the 8 Stages of the Omnichannel Order Lifecycle

July 27, 2015 | Jim Barnes

To optimize operations and drive success, retailers must focus on processes, technology and people across all 8 stages of the omnichannel order lifecycle.

Demanding Consumers Still in Driver’s Seat, UPS/comScore Study Finds

June 6, 2015 | Mike O'Brien

U.S. consumers are continuing to demand convenience, advanced mobile features, flexible shipping options and ease of product returns, according to the fourth annual UPS Pulse of the Online Shopper study.

Bonobos, Operations Summit 2015, Excellence in Customer Experience Awards, Innotrac SmartHub, Operations and Fulfillment, customer experience

Bonobos on Creating a Great Returns Experience

May 13, 2015 | Mike O'Brien

Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.

ecommerce returns

Retailers Focus on Returns Excellence as Processing Time Shrinks

January 26, 2015 | Mike O'Brien

StellaService finds returns processing times are shrinking, especially during the holidays, as more retailers make it a focus of the customer experience.

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