The ecommerce delivery battleground is increasingly focused on who can best meet growing consumer expectations for experiences that are simple, fast, reliable and convenient. So how can you best satisfy their delivery wants? Here are 6 key insights from recent research to help you drive a positive delivery experience.
Same day delivery
Bringg, a logistics software provider in the retail, grocery, restaurant, pharmacy and 3PL categories, has raised $25 million in a Series C funding round to increase its market reach, invest in its team and step up its R&D efforts. See what the company has been up to and how it is disrupting the same-day delivery logistics sector.
Instacart, the same-day grocery delivery company used by many grocers, is dealing with customer ire as freelance shoppers fulfilling the orders are passing up some jobs due to a change in the pricing structures. Also a number of shoppers have taken to Twitter to call for a boycott of the service due to a drop in their wages.
After beefing up its grocery delivery chops here, including automated kiosks and crowdsourcing, Walmart is now testing same-day grocery delivery to customers in China through a hookup with WeChat and delivery service Dada. This is separate from Walmart’s partnership with JD.com, although both have invested in Dada.
Pouring more water into its moat, Amazon has totally eliminated shipping charges this holiday season, removing the $25 threshold for non-Prime members on items ordered in time for Christmas delivery. Amazon is also hiring and managing thousands of seasonal delivery drivers to handle the holiday crush.
Same-day delivery is an increasingly popular tool for retailers and ecommerce companies to get an edge on competitors and satisfy customer expectations. This infographic from GoPeople highlights same-day trends and statistics, providing a window into customer preferences and how businesses are using it.