Coronavirus Crisis Presents Greater Risk of Ecommerce Fraud, Experts Say

| Mike O'Brien

If nothing else, bad actors perpetrating ecommerce transaction fraud are clever opportunists, and a crisis like the ongoing coronavirus outbreak is proving a perfect opportunity for them to prey upon unsuspecting sellers and consumers, experts agree. The rise of contactless deliveries and working from home are among the entry points.

XPO Logistics Puts Spinoff of Assets on Hold Due to Market Conditions

| Mike O'Brien

Just two months after announcing it was exploring strategic alternatives, including selling off one or more of its business units but keeping its LTL services intact, the company pulled this option off the table due to the effects of the coronavirus on markets. XPO had been looking at divestiture after a two-year, $8 billion acquisition spree.

UPS Names Former Home Depot CFO as New CEO

| Mike O'Brien

Carol Tomé, who has been CFO of Home Depot for 18 years and helped manage its strong growth, will be the new CEO of UPS. She succeeds David Abney, who will stay on as executive chairman until retiring from the board in September and acting as a transitional consultant through the end of 2020.

Amazon Cutting Out Delivery Contractors It Says Don’t Pass Muster

| Mike O'Brien

Amazon is severing delivery contracts in five states, affecting about 1,300 drivers, eliminating partners it says aren’t meeting delivery standards, according to Bloomberg and other reports. Two years ago, Amazon began a program to help entrepreneurs start up delivery businesses, creating less of a need for the existing contractors.

FedEx Diverting Some Express Packages into Ground Network

| Mike O'Brien

FedEx is diverting some Express deliveries into its less expensive Ground network to drive efficiency and build ecommerce package density after parting ways with Amazon in 2019, according an internal memo obtained by the WSJ. FedEx will redirect residential Express packages to Ground as they get close to their destination.

Deliverr Raises $40M to Fuel Two-Day Delivery For Ecommerce Sellers

| Mike O'Brien

Deliverr, a startup that uses data and a network of warehouse partners to strategically position inventory and enable fast ecommerce deliveries, has raised $40 million in a new funding round, bringing its total raised to $70 million. The funding round was led by Activant Capital and included 8VC, GLP and Flexport founder Ryan Petersen.

Calculating Your True Ecommerce Fulfillment Cost Per Order

| Brian Barry

Ecommerce fulfillment cost per order (CPO) is the sum of all the warehousing expenses involved in receiving, put away and storage of product, picking, packing and shipping and reverse logistics or returns processing from customers. But do you know your fully loaded CPO? This calculation process will help you generate a true number.

OnTrac Updates to Master Contractor Model in Wake of AB5 in California

| Mike O'Brien

The effects of California’s AB5 law are widespread, requiring thousands of gig workers and independent contractors to be reclassified as employees. This means delivery firms doing business in California are updating their operating models to adhere to the law. One such firm is OnTrac, going to a master contractor model.

7 Steps to Analyze Your Peak Holiday Season Ecommerce Operations

| Brian Barry

Many ecommerce businesses realize 60% to 70% of their profits in the fourth quarter. For multichannel businesses and wholesalers, their peak season starts months earlier to supply retail and ecommerce. Take the time now to analyze your fulfillment successes and failures and develop an improvement plan for this Q4 using these 7 steps.