Ecommerce Operations Summit Call for Speakers Closing Soon

| Mike O'Brien

It’s coming down to the wire for our Ecommerce Operations Summit 2020 call for speakers, which closes next Friday, Aug. 16. Our 9th annual event will be held April 14-16, 2020 at the Marriott Orlando World Center in Orlando, FL – a nice change of venue, don’t you think? Get your submission in now and elevate the conversation!

FedEx Cutting Out Amazon on Ground Deliveries

| Mike O'Brien

Two months after deciding not to renew its contract with Amazon for air freight service, FedEx is now parting ways with the ecommerce giant on the ground as well. FedEx will not renew its ground contract with Amazon when it expires at the end of August, effectively severing the long-term relationship as Amazon grows its own capabilities.

ShipRush Adds LTL Capability to its SMB Shipping Software

| Mike O'Brien

The growing volume of larger items being ordered online, everything from furniture to gym equipment to home improvement products, has led Descartes unit ShipRush to be the first to add a less than truckload (LTL) capability to its SMB shipping software platform.

UPS Adds Sunday Delivery, Doubles Pickup Locations with Retail Partners

| Mike O'Brien

Through new partnerships with Michael’s, CVS and Advance Auto, UPS is more than doubling its network of U.S. Access Point locations and adding Sunday pickup and delivery in January for business and residential customers as it engages in an arms race with FedEx. This gives UPS 63,000 U.S. locations, compared to 62,000 for FedEx.

PRC Approves Lower Postal Rates Ahead of UPU Meeting

| Mike O'Brien

The Postal Regulatory Commission has approved a range of postal rates for smaller packages originating from overseas to the United States, part of an effort to level the playing field for U.S. merchants and manufacturers disadvantaged by international postage rules.

FedEx Cites Amazon Competition for the First Time in 10k

| Mike O'Brien

Despite public pronouncements from FedEx Chairman and CEO Fred Smith that he is unconcerned about Amazon as a logistics competitor, the company used that term in its recently released annual report for the first time in connection with the ecommerce giant. Further actions by Amazon will “reduce our revenue” FedEx stated.

Most Shoppers Say Poor Shipping Options Derail Ecommerce Orders

| Mike O'Brien

While the relationship between shipping options and cart conversion or abandonment is well established, the extent of the impact is shown in stark detail in a new report from ecommerce platform provider BigCommerce. More than two-thirds of consumers said they’ve abandoned a purchase based on poor shipping options.

Brexit, Universal Postal Union Causing Cross-Border Ecommerce Uncertainty

| Tim Parry

The global shipping landscape may be disrupted this fall, depending on the outcome of two major geopolitical events, and cross-border ecommerce sellers need to brace themselves for the potential changes. Experts discuss the ramifications of both Brexit in the UK and a possible U.S. pullout from the Universal Postal Union (UPU).

Improving Your Ecommerce Fulfillment Center Operations

| Brian Barry

To determine if your ecommerce fulfillment center is running as efficiently as possible, start with an operations audit or assessment, taking into account quantitative and qualitative aspects of all processes and systems. Here are 11 ways to reduce costs, make your operations run smoother and improve the customer experience.

FedEx Reportedly Slashing Prices on Express Service

| Mike O'Brien

Close on the heels of its decision earlier this month to cut ties between Amazon and its Express air delivery unit, FedEx is reportedly offering big discounts on the service to draw in more ecommerce business and take it away from rival UPS, according to the Wall Street Journal.