Shipping – Page 11 – Multichannel Merchant

Study Finds Expectations Not Being Met in Ecommerce Delivery

June 30, 2017 | Mike O'Brien

Retailers can increase revenue by offering more shipping choices for shoppers, according to a new report from Temando, which also revealed a wide gap between consumer expectations and what retailers deliver.

5 Common Customer Service Failures

June 26, 2017 | Sam Flanders

Companies with the highest levels of customer satisfaction always carry their goal of customer service perfection into the distribution center. It is too easy to think of the distribution center as an operation completely separated from the customer. And companies that do this do so at their own peril.