FedEx express truck

FedEx, Salesforce Partner on Joint Solutions

| Mike O'Brien

FedEx and Salesforce are joining forces on a multi-year partnership integrating Salesforce Commerce Cloud and its order management system with FedEx and its ShopRunner subsidiary, in a bid to offer a front-to-back ecommerce and supply chain and fulfillment solution for retailers.

Smart Warehouse Technology the Wave of the Future

| Mike O'Brien

Smart warehouse technology powered by 5G, combined with the sensor- and data-driven Internet of Things (IoT), will be as transformative for logistics and supply chain as the Ford assembly line in 1913, attendees were told during a presentation at Ecommerce Operations Summit 2021 in Nashville.

best buy interior

Best Buy Focusing on Future Success Through Inclusion

| Mike O'Brien

Companies need to be more inclusive and diverse to remain competitive by attracting upcoming generations, while creating opportunities where they don’t exist today, said Mark Irvin, Chief Inclusion, Diversity and Talent Officer. He made his remarks during a keynote presentation at Ecommerce Operations Summit 2021 in Nashville.

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Ecommerce Operations Summit 2021: It’s Here!

| Mike O'Brien

Hard to believe it, but it’s here! Ecommerce Operations Summit 2021 is kicking off this Tuesday, Aug. 17 at the Gaylord Opryland in Nashville, and we have lots of great things on tap for you as we regather in person as a community of ecommerce/DTC operations and fulfillment professionals.

3PL UPS eFulfillment

As 3PL Demand Grows, Partner Selection is Critical

| Mike O'Brien

Consumers focus on curbside pickup, fast delivery, trouble-free returns and seamless experiences, but retailers face heightened fulfillment challenges, leading more of them to embrace 3PLs. And getting it right is essential. This special report dives into the trends, outlining key decision factors when considering a 3PL partnership.

MCM CommerceChat podcast

Prepping for Peak Season at Burton

| Mike O'Brien

Israel Maynard, Senior Director of International Logistics and Fulfillment for outdoor gear and apparel retailer Burton, has been busy working with vendors overseas and partners here to get everything stocked and set for his peak season. We discuss all this in our latest MCM CommerceChat podcast.

MCM CommerceChat podcast

Rolling With the Changes, Meeting New Demand at Tractor Supply

| Mike O'Brien

As the pandemic settled in, many were looking to escape urban environs and get back to the land. Letitia Webster, Tractor Supply’s SVP of ecommerce, omnichannel and MDM, and a keynote at Ecommerce Operations Summit (Aug. 17-18, Nashville) talks about how her team met this new demand and improved processes along the way.

west coast ports LA feature

Supply Chain Reshoring Unlikely Despite Pandemic Disruptions

| Mike O'Brien

While the ripple effect of massive supply chain disruptions caused by the pandemic continues to affect imports and transit times across industries, a massive reshoring of production and distribution to North America is not likely, according to a recent report from The Economist’s intelligence unit.

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Prepping for 2021 Holiday Shipping – When It’s Already Perpetual Peak

| Mike O'Brien

Having experienced significant pain in Q4 2020, when millions of orders showed up late, many retailers have stepped up their preparation efforts to ensure holiday shipping 2021 isn’t a case of deja vu. In this report, industry experts and retailers discuss network and supply chain challenges, preparation efforts and mitigation strategies.

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Post-Pandemic Shipping: Are We There Yet?

| Jarrett Streebin

How can a merchant simultaneously deal with carriers extending delivery windows and consumers wanting their goods now in the extended era of post-pandemic shipping? The key is understanding where post-pandemic shipping is headed and preparing for this inevitability proactively. Here’s what you need to know.