Operations Executives Cope With Growing Complexity

| Ellen Shannon

One thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever before. So, we’ll see many solutions at Operations Summit 2014 aim to make merchants’ jobs less complex.

Warehouse/Distribution Center, distribution center, fulfillment center, Walmart, QVC, Simon & Schuster, FedEx, Urban Outfitters, Conn's HomePlus

3 Must-Haves for a Successful Try-Before-You-Buy Policy

| Maria Haggerty

At-home try-on merchants such as Warby Parker mitigate many of the uncertainties and anxieties around purchasing online, but pose significant logistic and fulfillment challenges for retailers. Before offering try-before-you-buy, it’s important to understand the logistic and fulfillment implications associated with these types of policies. Here are three key tips you need to master in order to be a successful free, at-home try-on policy.

Your Shipping and Fulfillment Holiday Checklist

| Maria Haggerty

The more time and energy you invest in planning your holiday shipping and fulfillment strategy, the more effective your brand will be in delivering the type of customer experience that will keep shoppers coming back in 2014. While it’s too late to effectively change your retail agenda through the end of the year, here is a list things you can focus on from now through Christmas.

Warehouse, distribution center, retail operations management, ecommerce

Meeting Customer’s Delivery Expectations

| Daniela Forte

Are you setting shipping and delivery expectations to make the ecommerce experience less tricky for your customers. Some customers want their products quickly while others prefer a cheaper shipping option even if it takes longer, according to a blog post by Fifth Gear.