Using a 3PL can be cost effective and provide high customer service as an alternative to internal fulfillment for ecommerce and multichannel companies. The burning question is: How will it compare to my internal costs? These 6 considerations will help you arrive at fully loaded costs per order for each option.
When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.
As Amazon gets stronger and competition rises, you need to continually find ways to reduce expenses and improve the customer experience. Drawn from hundreds of operations blogs we have written for Multichannel Merchant, here are 13 ways to make your fulfillment operations more efficient and improve performance.
Adding one or more facilities to your ecommerce fulfillment network can both reduce shipping costs and shrink your time-to-customer metric. But there are many aspects to this calculus: in-house assets vs. partnering, system requirements and labor/staffing, to name a few. Here are 11 factors to consider as you look to expand.
When problems with your 3PL partner are severe, the first course of action is to resolve the issues before deciding to leave. Watch these 11 key indicators to ensure your 3PL is performing up to the level expected in your agreement with them.
Does it make more sense to handle order fulfillment in house or outsource to a 3PL? Ultimately, you’ll need to consider a number of factors when deciding what’s right for you. Here are some factors to consider as you weigh your options.
Spending on ecommerce logistics in the U.S. reached $117.2 billion in 2017, representing 6.9% of all domestic logistics costs, up from 5.2% in 2016, according to a new report from Armstrong & Associates, as online buying continues to experience 14% annual growth.
Order fulfillment is not a case of one-size-fits-all. The needs of your fulfillment operations can vary greatly depending on your business model – from omnichannel to subscription box services to direct selling. Here are key considerations for several popular business models.
The 3PL option is not for everyone, but a growing number of ecommerce companies have found it to be efficient, while delivering quality customer service. Here are 8 factors to consider as you evaluate whether the 3PL route makes sense for your organization.
Another peak holiday season is in the books and ecommerce and operations professionals are evaluating how well their fulfillment processes performed during the most challenging and important time of the year. A key success factor is establishing good project management in advance to mitigate challenges that arise.