Goods-To-Person E-Fulfillment Technology: Flexing Along With Demand
Flexing Along With Demand
Flexing Along With Demand
DISCOVER HOW WINEDIRECT USES WAVELESS TECHNOLOGY TO MAINTAIN A TOP-FLIGHT CUSTOMER EXPERIENCE
WineDirect, a leader in ecommerce and fulfillment for wine brands, was seeing its subscription business explode, requiring greater personalization on many orders. In this special report, learn how its used technology to meet the challenges of various order types and regulatory requirements, while maintaining a top-flight CX.
One consequence of the ongoing COVID-19 crisis is retail and ecommerce fulfillment operations need to do more with less to comply with strict safety restrictions. This is especially true as some states and cities reopen for business and then close again, while uncertainty reigns.
There’s plenty of pressure on ecommerce merchants to get orders out the door faster and into the eager hands of customers — so they don’t go to the competitor next time when the experience is less than flawless. Behind the scenes, more fulfillment center operations are turning to the latest automation solutions, including robotics, to address throughput and efficiency issues and tight turns in an era of scarce labor and rising costs.
Ecommerce continues to boom, outpacing overall retail growth, drawing successful new entrants and remaking traditional players. Yet e-fulfillment strategies — and the supply chain infrastructures that support them — are not advancing quick enough to keep pace with this growth. That’s because online orders present inherent challenges that can quickly drive up fulfillment costs, exacerbated by the increasing need for speed demanded by consumers.