Holiday Shoppers Still Value Stores, But Only With Lots of Brands

| Douglas P. Clement

Twenty-nine percent of holiday shoppers in the U.S. aged 18-34 plan to spend the most in physical stores this season, a number that rises to 39% for all age groups, according to a new study from Capgemini. The survey showed 37% of younger consumers overall would spend on retailers giving them access to multiple brands.

Voice Shopping: The Next Ecommerce Frontier?

| Daniela Forte

Voice shopping may be in its infancy as a channel, but consumers are increasingly relying on AI-powered devices such as Amazon Alexa, Google Assistant (and Google Home) and Microsoft’s Cortana. Join Multichannel Merchant and ChannelAdvisor for a webinar that will look at the latest trends and the future of voice shopping.

1-800-Flowers.com Customers Can Now Order on Google Assistant

| MCM staff

1-800-Flowers.com announced that customers can order floral gifts, and select gourmet food offerings, directly through Google Assistant. Here is what executives from 1-800-Flowers.com had to say about the future of voice ordering and artificial intelligence.