Profile: David Bolotsky

| Rama Ramaswami

You were an analyst at Goldman Sachs. What prompted you to become an e-tailer? I had always wanted to run a business, and as an analyst, I felt like I

Puttin’ On the Ritz

| David Pluviose

You may not be running a five-star restaurant, but you’re no less subject to customer service imperatives than the toniest of matre d’s. In today’s competitive

Talking Heads

| MCM staff

“What three retail trends do you foresee for 2001?” I don’t have a crystal ball, but my guess is that the economy is going to be soft this year. As for

Good & Plenty

| MCM staff

When you’re angling for a bigger piece of the pie, it’s just plain frustrating when the plate is out of reach. But when the product you need is missing from its pick slot, it’s a recipe for DC disaster.

Penney Names Two Catalog Execs

| MCM staff

Plano, TX–Former Spiegel president/CEO John Irvin has been named senior vice president/president of catalog and Internet for J.C. Penney, effective Feb.

full speed ahead

| MCM staff

Superman’s outfit was cool, but it must have cost him a bundle. Besides, do you really need material handlers who can leap over tall buildings with a

Around the World in 80 Ways

| Rebecca Gibson

Your reps may not be like Phileas Fogg, but they can still explore new customer service territory with maps that guide them through every step of the

first impressions

| MCM staff

Everyone has a favorite story to tell about the job candidate who was less than perfect, from the man who took his mother in with him to the interview

When Dinosaurs Fly

| MCM staff

Move over, Jurassic Park. Brick-and-mortar retailers have not only survived the mass extinction of dot-coms but evolved into a new, hybrid species of

Payoff from Payout

| Liz Kislik

Pay employees well and they’ll work hard and be happy – true or false? In the numerous published rankings of ten conditions that have the most impact