BCBG Max Azria Group on Fulfillment Excellence

Alex Golshan, vice president of omnichannel and global ecommerce for BCBG Max Azria Group, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at delivering a high-touch fulfillment experience that is in line with a luxury apparel brand.

BCBG Max Azria Group was recently honored at Multichannel Merchant’s Operations Summit 2015 in Louisville, KY with the top award for Best Shipping and Delivery Experience, part of the first annual Excellence in Customer Experience Awards. The awards, sponsored by Innotrac, used analysis of Innotrac’s SmartHub data to identify retailers that are leaders and innovators in their respective customer service categories.