Lands’ End on Being a Customer Experience Leader

For the 2017 Excellence in Customer Experience Awards from Multichannel Merchant, the category of Customer Experience Leadership denotes a company or brand that has consistently gone above and beyond across the spectrum of service. Lands’ End, a company known for years for its outstanding customer experience, is one of the companies nominated in that category.

The award winners will be recognized during a luncheon ceremony on Wednesday, March 29 at Operations Summit 2017 in Pittsburgh.

Kelly Ritchie, Senior Vice President of Employee and Customer Services for Lands’ End, talks with Multichannel Merchant about the iconic brand’s philosophy and approach to customer service, the particular aspects that set it apart, and the business benefits it sees as a result.