What Went Wrong and Who’s to Blame for Missed Christmas Shipments

UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree.

In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.

Bobko discusses the lack of communication between shippers and carriers, when carriers should have adapted to shippers’ needs, and ultimately, who will get the blame.