Operations & Fulfillment Strategies & Tactics

July 24, 2013

eBay Now Expands Delivery Reach In Existing Locations

By Daniela Forte

Local shopping service eBay Now, which already delivers products to consumers from local retailers in the San Francisco, San Jose and New York City markets, has expanded its reach in those areas.

FULL ARTICLE

Solving Pain Points of Contact Center Forecasting

By Bob Webb

Anyone who has ever been responsible for ensuring that the right number of contact center agents are in their seats at the right time can tell you that producing an accurate schedule can be complex. If you are experiencing pain points in trying to produce an accurate forecast, you need a strategy that will help ensure you are maximizing available agents with call demand.

FULL ARTICLE

8 Tips for Creating a Solid Returns Policy

By Erin Lynch

While most merchants would prefer to not think about their returns policy, it’s imperative for every ecommerce company to have one. Not only is it good business, but it will also help customers trust your brand and the products that you sell. Here are eight tips designed to get you to master the art of the refund policy.

FULL ARTICLE

Technology Roundup: 3PL and Fulfillment Service Guide

By Curt Barry

An increasing number of merchants both large and small are looking at Third Party Fulfillment (3PF) as an option to avoid having to increase the size of their warehouse facilities, expand staff and invest in the technology and systems they need to service the direct-to-customer channels.

FULL ARTICLE

4 Tips to Increase International Sales

By Erin Lynch

Selling internationally for U.S. based retailers can be tough especially since international shoppers tend to abandon their shopping carts at higher rates compared to their American counterparts. In fact, according to this snapshot of the international shopper, 37% avoid buying online because of the shipping costs alone. But don't let that discourage you from selling and shipping globally, here are a few steps you can take to snag that sale.

FULL ARTICLE

Related Whitepapers

7 Reasons To Consider Responsive Design for Your Company’s Next Generation Website

10 Amazon Mistakes You're Probably Making & How To Fix Them!

5 Strategies & 15 Best Practices You Need to Know to Grow Your Revenue

How Social Business Pays Off

6 Step Marketers Must Implement to Preserve Mobile Marketing

Let the Buyer Be Your Guide: Leveraging Buyer Behavior in a Multichannel World

Strategy for Social Engagement & Monitoring: Transforming Noise to Signal

ABOUT THIS NEWSLETTER