Multichannel Merchant

Operations & Fulfillment Strategies & Tactics

week of 1/27/2016

Your Opinion Matters: Take the MCM Outlook 2016 Survey Today

Multichannel Merchant wants your input for its MCM Outlook 2016 research. Please take a moment to take our survey, and you will get a chance to win a $500 American Express gift card! Your responses and your company name will remain totally confidential, and your will only be reported in aggregate.…»

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	Premium Packaging Enhances the Customer Experience
	Ecomm merchants are creating a “wow” factor, which in turn leads to brand buzz and increased customer loyalty. Get the report here.

How are companies integrating social media in the contact center?

As retailers strive to deliver on improved customer experience, one area they are concentrating on is integrating social media into their contact centers. …»

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On-Premise vs. Software as a Service in the DC: Nine Factors to Consider

As you consider acquiring new systems – OMS, WMS, etc. – there are 9 factors to look at when comparing software as a service to on-premise approaches.…»

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	Selecting and Implementing an Omnichannel Order Management System
	Why the next-gen OMS is powering the future of DTC operations. Get the report here!

The Omnichannel OMS Empowers the Retail Operation of the Future

While order management systems are not a new concept, the technology has been advancing to keep up with the evolving world of omnichannel commerce and rising customer expectations of placing orders how, where and when they want to. So how do you go about identifying the right system for your particular business needs, now and in the future? …»

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Same-Day Delivery Should Be About Customer Convenience

You know how the cable guy gives you a 4-hour window of when he's going to come connect your service, and it's more like a 6- or 8-hour wait time? Well, that might be a big part of the reason……»

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	Operations Summit\|April 12-14 2016\| Cincinnati OH
	Exclusively About Direct-to-Customer and Omnichannel Operations

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