Multichannel Merchant

Operations & Fulfillment Strategies & Tactics

week of 1/6/2016

Omnichannel Retailer, Watch Out For These Customer Experience Hurdles

If you're an omnichannel retailer, here's how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers. …»

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	Operations Summit\|April 12-14 2016\| Cincinnati OH
	Exclusively About Direct-to-Customer and Omnichannel Operations

4 Reasons Why Store Operations Teams Can’t Ignore Customer Experience Data

Today’s retail marketplace is more customer-centric than ever, with fierce competition to stand out among an abundance of options consumers have to do business with.…»

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Poor Customer Service Affecting Businesses

A new national survey from Corvisa shows consumers are getting fed up with poor customer service and as a result, businesses’ livelihoods are at stake. …»

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	Overcoming the Impact of Dimensional Weight Pricing
	Free Webinar on Demand Discover strategies to cut costs that can spike your budget by 30%

The ABCs of Preventing Shipping Damage, Part II

Having products damaged in transit can't be avoided entirely, but it can certainly be reduced. In the second and final installment, learn some valuable tips that will lessen the potential of shipping damage, improve customer satisfaction and limit unnecessary product returns.…»

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UPS Bests FedEx in On-Time Performance during Christmas Week

Because of a policy shift and a willingness to turn away last-minute volume, UPS had a better Christmas week 2015 on-time performance record than FedEx.…»

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	How to Survive Rising Shipping Costs and Still Boost Customer Satisfaction
	Free On-Demand WebinarJoin this timely webinar to learn strategies to manage rate increases and cut costs

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