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Operations & Fulfillment Strategies & Tactics
week of 3/17/2016 |
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| Ecommerce Return Rates Continue to Climb |
| Companies are grappling with higher ecommerce return rates, and how to address reverse logistics as well as capturing the maximum value of inbound goods. Find out the results of the MCM Outlook Survey on ecommerce returns, and what can be done to keep the growing rates in check.…» |
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| Empowering Your Call Center Agents to Handle Angry Customers |
| Customer service is a crucial component of any ecommerce business. When you get it right, it can be extremely rewarding proof that you're building a tribe of followers, cheerleaders, and referrers who love what you do. Here are a few ways you can get started in making sure you're setting up your call center agents for success from day one.…» |
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| Training Agents to Reflect the Brand at Vermont Country Store |
| Vermont Country Store trains its agents to go beyond basic product knowledge to see themselves as brand ambassadors, and treat each everyone like family. See how this ethic is instilled in reps, and how they use active listening to pick up on cross-sell and upsell opportunities, without the hard sell. You can also hear the brand go more in depth on the subject at Operations Summit 2016, April 12-14 in Cincinnati.…» |
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| Amazon As Expected Moves Into Air Freight Leasing, Investment |
| Surprising no one, Amazon ended months of speculation by announcing it was leasing 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while at the same time taking a 20% stake in the Wilmington, OH-based company. See what others are saying about this move.…» |
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| Growth in Ecommerce Returns Will Drive Facilities Demand |
| A new CBRE report has found that rapid growth in ecommerce returns is creating future demand for new or expanded facilities to handle reverse logistics. Find out how this trend is expected to play out and what the implications are for operations and fulfillment.…» |
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| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
