By Mike O'Brien
Experts and executives talk about steps being taken to avoid the holiday shipping snafus that caused delays and angry customers in 2013.
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By Tim Parry
It should not come as a surprise that the most important contact center metrics, according to the MCM Outlook 2014 survey results, involve making customers happy.
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By Mike O'Brien
Aiming for Amazon, Google adds Barnes & Noble to its Google Shopping Express same-day delivery program in Manhattan, San Francisco, West Los Angeles.
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By Tim Parry
First, the good news: USPS's shipping and package revenue was up 6.6%and standard mail revenue grew 5.1%. Here's how operating expenses dragged the USPS down.
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By MCM Staff
It's been a busy summer at Amazon: The ecommerce juggernaut added same-day delivery in 6 cities, said they'd open 15 new sortation centers, and introduced a smartphone that may or may not be an Amazon sales-driver. In this video, Multichannel Merchant's Tim Parry and Mike O'Brien break down what you need to know.
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