| O+F Advisor
Operations & Fulfillment Strategies & Tactics December 10, 2013 |
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Contact Centers Were Up to Task This Cyber WeekendBy Tim Parry
Customer satisfaction is a huge issue for online retailers, especially during the holiday season. In this video interview, StellaService CEO Jordy Leiser talks about his company's Thanksgiving Weekend findings. |
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Retailers Estimate Holiday Return Fraud Will Cost Them $3.4 BillionBy MCM Staff
As one of the most serious, but often most misunderstood, retail loss prevention issues, return fraud costs retailers billions of dollars every year. |
5 Tips on Creating Holiday Ready Customer ServiceBy Dennis Casey
With the holiday shopping season in full swing, merchants are looking to boost holiday sales this year. However, business could ultimately suffer if customer service is not up to par. Here are five tips that will lead to not only exceptional customer service across all channels but also a happy customer. |
FedEx Ground Building New Distribution Center in South CarolinaBy Erin Lynch
A new $40 million, 254,000-square-foot FedEx Ground distribution center is coming to South Carolina, according to local news outlets. The distribution center is expected to begin operations in 2015. |
Bad Connection: Limited Live Call Agents Easily Accessible Over Cyber WeekendBy Erin Lynch
The Cyber Weekend holiday was one for the record books for online merchants. The influx of holiday shoppers also meant and increase in holiday contact center calls. However, according to a recent survey conducted by StellaService, a majority of consumers spent most of their holiday weekend on hold. |
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