By Erin Lynch
In an effort to get ship more orders to more customers throughout the central and southern regions in the U.S., Macy’s announced plans to build a new $170 million direct-to-consumer fulfillment center in Tulsa County, OK.
FULL ARTICLE
|
Advertisement
![](http://www.aimediaserver6.com/multichannelmerchant/mcm_operations_summit_180x150px_Feb.gif) |
The Operations Summit is the only event of its kind exclusively about ecommerce and catalog direct-to-customer operations & fulfillment. Hundreds of high level decision makers will be in attendance in Indianapolis for the 2014 Operations Summit. Register early to take advantage of our best price discounts!
Click here to discover more! |
|
By Daniela Forte
It was a record setting year for the sellers on Amazon who use the Fulfillment by Amazon service. According to a release from the marketplace, the number of sellers using the fulfillment service grew more than 65% in 2013 compared to 2012. Also, Fulfillment by Amazon shipped more units worldwide during the fourth quarter of 2013 than the total number of FBA units combined in all of 2009 and 2010.
FULL ARTICLE
|
By Chris Vodola
But despite the best efforts of retailers, if Mother Nature throws a wrench in shipping plans there is little that can be done to control the last mile of the online shopping experience. Here are seven tips for customer service teams that need to communicate a delay in shipping to customers.
FULL ARTICLE
|
By Maria Haggerty
In the weeks after the holidays, many retailers simply resign themselves to sluggish traffic and anemic sales totals. The good news is that it doesn’t have to be that way. Although you may not be able to replicate the fever pitch of the holiday shopping season, with the right strategy in customization, fulfillment, customer service, and discounts, you can stimulate retail activity and avoid the post-holiday blues.
FULL ARTICLE
|
By Erin Lynch
Merchants struggle to address the time it takes to complete a returns transaction to the moment of initiation until the moment the order is placed back in inventory. But that doesn’t mean merchants are looking at returns as a lost cause or as an accepted loss of time and money.
FULL ARTICLE
|
By Erin Lynch
Although the press was not allowed to attend the National Retail Federation’s Big Show in New York City keynote session with former President George W. Bush, it didn't stop attendees from tweeting the action live. Here are just a few of the recaps:
FULL ARTICLE
|
|
Advertisement
![](http://www.aimediaserver6.com/multichannelmerchant/CM_BV_webinar_180x150.gif)
Defining the Role of the CMO in the Age of the Empowered Customer
Jan 22, 2014 @ 2:00 p.m. ET
In the age of the customer, the line between the marketing and customer experience disciplines has rapidly blurred. In this complimentary webinar, Cory Munchbach, analyst at Forrester Research, presents findings from her Jan. 2014 report “The Convergence of Brand, Customer Experience, And Marketing.”
Click here now! |
![](http://www.aimediaserver6.com/multichannelmerchant/email/spacer.gif) |
ABOUT THIS NEWSLETTER
You are subscribed to this newsletter as `email`
For questions concerning delivery of this newsletter, please contact our Customer Service Department at: Multichannel Merchant And Access Intelligence publication International: 847-763-9509
Email: Customer Service
Access Intelligence | 10 Norden Place, Norwalk, CT 06855
© 2014 Access Intelligence. All rights reserved. This content is protected by United States copyright and other intellectual property laws and may not be reproduced, rewritten, distributed, re-disseminated, transmitted, displayed, published or broadcast, directly or indirectly, in any medium without the prior written permission of Access Intelligence.
|
![O+F Advisor](http://www.aimediaserver6.com/multichannelmerchant/email/OF_advisor_grey.gif) |
|