Operations & Fulfillment Strategies & Tactics

January 08, 2014

QVC’s Contact Center Gets Top Score in ForeSee Experience Index

By Daniela Forte

QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.

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Issa Supports Canada Post Decision to Remove Door-to-Door Mail Delivery

By Erin Lynch

In response to the ever changing and digitally connected customer, Canada Post had decided to phase out its door-to-door delivery service and replace it with community mailboxes within the next five years. Not surprisingly, House Oversight and Government Reform Committee Chairman Darrell Issa, R-Calif., supports the measure to “modernize” mail delivery.

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Polar Vortex Grounds Shippers

By Tim Parry

Consumers who are waiting for cold-weather gear they ordered online to stay warm during the polar vortex may not get these products shipped to them right away because of, well, the polar vortex.

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USPS Exceeded Holiday Package Delivery Volume

By Tim Parry

The U.S. Postal Service has been relatively quiet about its holiday 2013 performance. But last week, the USPS broke its silence, and said it exceeded holiday volume expectations with a higher than projected package volume increase.

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Monsoon Commerce Acquires CompassIM Warehouse Management System

By Tim Parry

Monsoon Commerce announced today that the company has acquired CompassIM from Access Data Systems. Monsoon Commerce will support and invest in CompassIM customers and partners going forward.

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eBags Played it Safe with Last Chance Shipping Offers

By Tim Parry

While many direct-to-customer merchants pushed last-minute Christmas delivery deadlines to the limit, eBags took a conservative approach that led to fewer holiday hangovers for its team and its customers.

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