Operations & Fulfillment Strategies & Tactics

March 06, 2014

A Fantastic Customer Experience Doesn’t End With the Sale

By Jonathan Levitt

Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn't end with a sale.

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PetBox CEO Opens Up About Superman, the NFL, and Free Shipping

By Erin Lynch

Sean Conlon, the co-founder and CEO of PetBox, got candid with Multichannel Merchant and opened up about his preferences for free shipping, same-day delivery, which merchant is mastering the fulfillment space, and his dreams of playing in the NFL.

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Macy’s Addresses Omnichannel and Same-day Delivery

By Erin Lynch

While the fourth quarter showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy's, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.

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U.S. Needs to Pay Attention to Canada’s Delivery Decisions

By Erin Lynch

With the U.S. population now jumping to their computers or mobile devices to shop or communicate with a friend or loved one, the USPS needs to look at ways to cut costs in order for it to survive and community mailboxes and cutting delivery days appears to be one of the best answers out there.

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Netflix Spoofs Amazon Drones

By Erin Lynch

It turns out Amazon is not the only online merchant looking to get into drone fulfillment capabilities. Netflix, taking jabs at its streaming video competitor, has announced its own delivery service, “Drone 2 Home,” in a recent video mocking the futuristic service.

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Your Opinion is Worth $500… or an iPad Air

By Tim Parry

Multichannel Merchant wants your input for its MCM Outlook 2014 reports. If you give us 5 minutes of your time to take our survey, we'll give you a chance to win an iPad Air. Already have one? Then you can trade your prize in for a $500 American Express gift card.

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