ICYMI: Online prices have seen the largest drop since the outset of the pandemic, according to data from Adobe Analytics, and a startup company claims to have cracked the code on ... fixing leaks of coupon codes and misattribution of credit for sales.

Multichannel Merchant
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week of 6/16/23
More than 80 delivery drivers and dispatchers for an Amazon contractor who just joined the International Brotherhood of Teamsters in April have initiated the first strike against Amazon at a hub in Palmdale, CA, saying the company needs to address wages and working conditions. Amazon begs to differ, saying it terminated the contract with the DSP, and that the Teamsters are making up facts.
A Department of Transportation program that aggregates forward-looking supply chain data from various stakeholders to help identify volume and capacity issues, including shippers, carriers, chassis and drayage and port operators, will begin providing insights to participants this summer. The FLOW program uses booking information 60-90 days out, helping improve planning and forecasting.
For retailers, sustainability encompasses everything from ethical sourcing and social responsibility on factory labor to environmentally conscious manufacturing processes and reducing the carbon footprint associated with bringing products to market, and all the way to product end-of-life recycling. The reason: consumers have clear ideas about what “sustainability” means when shopping for products.
The high cost of a bad loyalty program is showing up on bottom lines, demonstrating a direct connection between retention and profitability that leaders can’t ignore. Consumers demand a deeper experience to earn their loyalty, going beyond transactional value. They want to engage in a close, personal way with brands they love, building relationships that evolve with their needs.

Coupon Code Leaks Addressed by Startup

Online Prices See Largest Year-Over-Year Drop Since Pandemic Onset

Beyond a Transactional Loyalty Program

GenAI: A Defining Moment for Customer Engagement

 

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